User's guide

Returns, exchanges and cancellations

Returns, exchanges, cancellations, etc.

Cancellation, returns or exchanges cannot be made after the goods have been dispatched for the customer's convenience.
Only if the product is faulty will it be replaced with a good one.
Within 7 days of receipt of goodsContact formAlternatively, please contact us by telephone.
We will exchange it for a good one.
*Please keep the packaging and labels without discarding them and return them to us.

deadline for returning goods

Please contact us within 7 days of receipt of the goods.

return postage

In case of defective goods, we will bear the costs.
Otherwise, the customer is responsible for all other costs.

Member registration, login and My Page

Member registration process

• On the top right-hand side of the top page of Maronie.com Press 'New member registration' from the icon.
  For mobile phones, Tap the MENU to display the 'New member registration' button.
• Please enter the customer details and optional password required for membership registration.
• Please read the terms and conditions, check the box "I agree to the membership terms and conditions" and press the button "Next while registering as a member".
• Please check that there are no input errors on the confirmation screen.
• Press the 'Register' button to complete registration.

How to log in

• On the top right-hand side of the top page of Maronie.com From the icon to the "loginPress '-'.
  For mobile phones, Tap MENU to display the login button.
• Please enter the email address and password given during membership registration.

*If you have forgotten your password, you will have to reset it.
Please do not set a password that can be guessed from personal information such as date of birth.

Functions of My Page

• Edit membership information
  You can change your customer details or cancel your membership.
• Purchase history
  You can check your past purchases.
• Credit card change
  Credit card registration information can be changed.
• Favourites list
  It is displayed by pressing the 'Add to favourites' button on the product page.

order

How to order

*For Class 1 medicines, please check all the questionnaires on the product page and then press the "Proceed to purchase" button.

• Please select the quantity on the product page and press the "Proceed to purchase" button.
• If you are a first-time user or shopping without registering as a member, please enter your customer details.
  If you are a registered member, please log in.
  If you are logged in, you can proceed with the purchase procedure as it is.
• Specify the shipping address and payment method, and enter any requests in the remarks field.
  *Please enter any shipping instructions or a different name to which the receipt should be addressed in the remarks.
• Please check that there are no input errors on the confirmation screen.
• Press the 'Place Order' button to complete the order.

Confirmation of order details

An order email is automatically notified to the registered email address.
If you have specified a domain for incoming emails, please set it up in advance so that you can receive emails from "@marronier.com".

If you do not receive your order email, please contact us and we will re-notify you of your order email.
After logging in if you are a member,My PageYou can check your purchase history from

Payment

Credit card payment

Credit cards accepted are currently VISA, Mastercard, JCB and AMEX.
*Debit dates vary according to the regulations of each card company.
*Credit cards that have expired cannot be used.

Bank transfer (prepayment)

Payments should be made to the following account.
We will dispatch the goods after confirming payment.

[Postal Savings Bank].
Account symbol number 00290-4-144986
Account name (in Chinese characters) Yakusen Co.
Account name Yaxen

[Transfer from other banks.
Shop name (shop number) Zero Two Nine
Type of deposit Current account
Account name 0144986.
Account name (in Chinese characters) Yakusen Co.
Account name Yaxen

*Please bear the transfer fee.
*Payment is valid for seven days from the date of the order.
*If the payment deadline is exceeded, the payment will be automatically cancelled.

shipping

Set preferred arrival date

You can specify your preferred arrival date and time on the delivery and payment methods page in the cart.
If you want to change the desired delivery date and timeContact formPlease contact us via.
*Please note that delivery dates and times cannot be specified for Kuroneko Yu-packet.

shipping operations

Orders placed before 5pm on weekdays will be processed for same-day dispatch.
In the case of bank transfers, the delivery will be made after confirmation of payment.
*Except on designated days.
*Shipping operations are closed on Saturdays, Sundays and public holidays.

delivery company

The delivery company is Yamato Transport.
You can choose between TA-Q-BIN and post (Kuroneko Yu-Packet) delivery methods.
[Kuroneko Yu-packet notification].
Depending on the product and quantity, Kuroneko Yu-packet may not be available even if selected.
In this case, we will contact you by email or telephone.

Email notification of shipment.

You will be notified in advance by email of the dispatch of the goods.
You will find the date of shipment and the courier's invoice number, so please provide this information to the delivery company or enter it into the tracking system to check the status of your delivery.

postage

For TA-Q-BIN, the price is a nationwide flat rate of 840 yen.
If you request Kuroneko Yu-packet, the price will be a flat rate of ¥360 (incl. tax) nationwide.
[Kuroneko Yu-packet notification].
Depending on the product and quantity, Kuroneko Yu-packet may not be available even if selected.
In this case, we will contact you by email or telephone.
*If the shipping costs change after the order is accepted, you will be informed of the correct shipping costs by email.

point

About the points

Accumulated points can be used for purchases as 1 point = 1 yen.
To use the points, please enter the points to be used on the cart contents confirmation page.
The expiry date is the last day of the same month of the year following the month in which the points were awarded.
The validity period is automatically extended if new points are earned before the expiry date.

coupon

How to use the voucher

Add the products to the cart and proceed with the purchase process.
Enter the coupon code on the content confirmation page and click the [Use coupon] button to receive the discount.
*There is an expiry date, so please use it before the expiry date.
*Multiple vouchers cannot be used on one order at the same time.

[How to obtain coupons].
Coupon distribution in the newsletter.
Coupon distribution via SNS (LINE)

Usage environment

Windows

• Microsoft Edge (latest version)
• Google Chrome (latest version)
• Mozilla Firefox (latest version)

If you are using Microsoft Internet Explorer (IE), please use Microsoft Edge as per Microsoft's policy and recommendations.

macOS

• Safari (latest version)
• Google Chrome (latest version)
• Mozilla Firefox (latest version)

*Please use the above browsers with CSS and JavaScript enabled.

smart phoneTablets.

The smartphone website has been verified on the following devices available from mobile carriers in Japan.

• Android smartphones and tablets
• iPhone, iPad

*Eligible handsets and lines are those released by NTT docomo, SoftBank and au.
*SIM-free devices, MVNOs (low-cost SIMs) and Android-based feature phones are not covered by the recommended environment.

For recommended browsers, see below.

Android

Recommended OS, Android 5.0 or later.

• Browser latest version
• Chrome Latest version

iOS, iPadOS

Recommended OS, iOS 14/iPadOS 14 or later.

• Safari Latest version