Frequently asked questions on Marronnier.com.
Please read this section if you have any questions before using the website.<\/p>\r\n\r\n
Credit card payment and bank transfer (prepayment) are available.
*Credit cards that have expired cannot be used.
*Bank transfers will only be dispatched once payment has been confirmed.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
The date of debit depends on the regulations of each card company.
Contact your credit card company.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
Customers should contact customer support directly, which operates 24 hours a day, 365 days a year.<\/p>\r\n\r\n\r\n\r\n
TEL: 0570-02-3939 (03-4334-0500 if not connected)<\/p>\r\n\r\n\r\n\r\n
The following possibilities are possible.
... mistyping of email addresses.
The email was automatically sorted into the spam folder.
The device has been rejected due to some settings or restrictions on the device used.
\u5bfe\u5fdc\u7b56\u3068\u3057\u3066\u3001\u300c@marronier.com\u300d\u306e\u30c9\u30e1\u30a4\u30f3\u6307\u5b9a\u53d7\u4fe1\u304c\u3067\u304d\u308b\u3088\u3046\u8a2d\u5b9a\u3044\u305f\u3060\u304f\u304b\u3001\u53d7\u4fe1\u53ef\u80fd\u306a\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u304a\u77e5\u3089\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
Members can check their purchase history from My Page.
If you cannot check your purchase history, please contact us.<\/p>\r\n
Please contact us first, as this will be possible before shipping.
Please note that this cannot be handled after dispatch.<\/p>\r\n
Invoices are issued for corporate orders.
Please contact us first to confirm delivery dates and payment deadlines.<\/p>\r\n
Receipts can be issued on request.
If you instruct us to do so by entering it in the 'Notes' field when ordering, we will ship it together with the product.
If you need a receipt later, please contact us.
*Please inform us if you have a specific address.<\/p>\r\n
This can be used to contact the shipping staff.
Depending on the content, we will respond as far as we can.<\/p>\r\n\r\n\r\n\r\n
Example of input: we would like to arrive in the morning on 1 July. Please give me a receipt in XX Ltd.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
If you provide us with the correct email address, we will re-notify you of the order email.<\/p>\r\n
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For TA-Q-BIN, the price is a nationwide flat rate of 840 yen.
If you wish to have your parcel sent by post (Nekopos), the price will be 385 yen per parcel nationwide.
[Notice regarding the use of the \"Cat Posse\" service].
Depending on the product and quantity, Nekopos may not be available even if selected.
In this case, we will contact you by email or telephone.
*If the shipping costs change after the order is accepted, you will be informed of the correct shipping costs by email.<\/p>\r\n
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Free shipping on purchases of JPY 3,000 or more.<\/p>\r\n
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The delivery company is Yamato Transport.
You can choose between TA-Q-BIN or Nekopos as the delivery method.
[Notice regarding the use of the \"Cat Posse\" service].
Depending on the product and quantity, Nekopos may not be available even if selected.
In this case, we will contact you by email or telephone.<\/p>\r\n
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When the shipment is ready, you will be notified by a shipment email to your registered email address.
You can check the tracking number of your parcel in your shipment email to find out the delivery status.<\/p>\r\n
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We can only ship within Japan.<\/p>\r\n
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Please contact us by phone or email and we will be happy to help.
If there is an absentee ballot in the post, please arrange for the customer to receive it.<\/p>\r\n
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For urgent cases, please contact Yamato Transport directly.<\/p>\r\n
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